Levi's Warranty

Levi's Warranty

*Please read carefully*

Polylumber, Polywood or simply "Poly" for short, is manufactured from high-density polyethylene (HDPE). HDPE consists largely (97%) of recycled materials with stainless steel hardware. Levi's has a 20-year limited warranty as outlined below.

Levi's 20-year limited warranty (effective for products purchased on or after 1/1/2021

Levi's warranties to the original purchaser ("Purchaser") that, for a period of twenty years of residential use and five years for commercial use from the date of original purchase, under normal use and service conditions. Levi's brand high-density polyethylene products shall be free from material defects, and shall not splinter, crack, chip, peel, rot or suffer structural damage from insect infestation. Further, Levi's warranted that for a period of one year from date of purchase all product shall be free from defects related to workmanship.

Aluminum Frames- Welds and joints are warranted to not break or crack for 10 years of residential use, 1 year of commercial use.

Hardware- Hardware used in production or assembly of Levi's products are warranted to not break for 10 years of residential use, 5 year of commercial use. 316 stainless steel hardware is used and shall be free of rust or corrosion for 10 years in most climates.

Cushions- cushions are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse.

* The following items are specifically excluded from the Levi's limited warranty. Levi's shall not be liable for any failure, defect or damage resulting from or connected with the following...*

-Fading, color change, or color match. Polyethylene HDPE products are made with UV stabilizers to minimize fading, however upon exposure to the sun all colors will fade to some degree.

-316 stainless steel hardware is not warranted in salty climates.

-Assembly or handling of products after they leave our factory, including lack or performance or improper performance in any way by the dealer or assembler.

- Abnormal use of the products.

- The application or paint, varnish or other coating or chemical not approved by Levi's source such as a barbecue grill, another appliance fire or reflection from windows or doors.

- Any lack of compatibility between our products and any other products not manufactured by us that causes damage to or failure of our products.

- Color or pattern variance between any new replacement section or pieces and other sections of pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material or equal value or quality).

- Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightening, ice, etc.) environmental condition. Staining from foreign substances (such as dirt, grease, oil, etc.) or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stain).